LumeStryde By Sabrina Taylor
FAQs
Starting something new can come with lots of questions, so I've answered some of the commons ones below. If there's anything else you'd like to know, feel free to reach out.
Do I need to be fit before starting personal training?
Not at all. Personal training is designed for all fitness levels, whether you are completely new to exercise or you are looking to take yourtraining further. Sessions will be tailored to your current ability, goals and experience.
Where are in person sessions held?
In person sessions are held at The Gym Group Stafford, Unit 1, Friary Park, Wolverhampton Road, ST17 4AH
Do I need to be a member of The Gym Group Stafford for in person sessions?
Yes, a gym membership at The Gym Group, Stafford is required to attend face to face sessions. You can browse The gym Groups membership selection here - https://www.thegymgroup.com/find-a-gym/stafford-gyms/stafford/
You do not need to have a gym membership if you are training fully online.
I don't go to a gym, can I do online training at home?
Absolutely! If you are training thought the fully online package, your online training plan is completely personalised to you and can be tailored around your gym workouts or home workouts.
How do I get started?
Head on over to book your free consultation and we can discuss your goals, lifestyle and which package suits you best. Once you are booked onto a package, you will receive login details for your account. Inside your account you will find your onboarding forms. Once those have been filled out you will receive your plan and in person sessions will be booked in if you have chosen a face to face package.
Can I cancel my package?
Yes, you can cancel your package at any time. You'll still have full access to everything included in your package until the end of your current billing month, and your subscription will then end without renewing.
I am going on holiday. Can I still use my in-person session for that week?
Yes! If you are going away, as long as at least 24 hours notice is given we can reschedule your session so you don't miss out. If less than 24 hours notice is given, unfortunately that session will be lost.
What happens if I am late to my session?
If you arrive late, your session will still finish at the scheduled time so that other clients are not affected. This ensures the schedule runs smoothly for everyone.
Do I need to commit long term?
No. Packages run on a monthly subscription basis, so theres no long-term contract. You can continue for as long as it suits you. That said, the more consistent and committed you are, the more progress you're likely to see and the easier it becomes to build lasting habits.
Can I change my package mid-way through my billing cycle?
Core training packages run on a monthly cycle, so changes can't be made until your current cycle is complete. This ensures you get the full benefit of your package. You can add on extra sessions or packages such as challenges or flexibility focused packages to compliment your training while they're available.
If you'd like to switch to a different package, you can cancel your subscription before the end of your current billing cycle, and it will not renew. Then you're welcome to book onto the package of your choice.